Shop Policies

SHIPPING & PICK UP
Since 2020, we are offering a flat-rate shipping of $9.99 with the exclusion of Bulky Items - $18. We are only shipping within Australia and exploring our options shipping outside Australia.

*Please read Shipping & Returns Info
You can pick up your items locally using KINDREDLOCAL code through check out with no extra charges at Mount Gravatt 4122. To arrange pick-up please email: mischelle@kindredplay.com.au (This option is currently not available)

Once your order is through, please allow 3-4 business days processing including packing during business days, Monday - Friday. Kindred Play is a small, ONE-MAMA operation and sometimes can have delays. If delays occur, rest assured that you will be notified ahead of time.

Once shipped, please allow 7-14 business days for your items to arrive as this can vary depending on location. 
Tracking will be provided through checkout once you placed and paid for your orders. All of your orders will require signature upon delivery.

Kindred Play will not be responsible for any delays caused by couriers and or anything that is out of our control. Should such delays occur, please know that we will always notify you via email and on our social media pages.

We carefully pack your items and will ensure they’re protected during transit. However, we cannot be held liable for any damages that are occur to the products once they have left our care here at Kindred Play. 
 
QUALITY Assurance
All of Kindred Play’s products are on-hand and are ready to be shipped, unless otherwise stated. 

We are committed to only provide you products that have passed our meticulous quality check once we receive the items. If any products slipped through our quality check, please never hesitate to let us know.

At Kindred Play, we believe in our products! I choose these brands and businesses because I believe in them, and like to support families and their endeavours. Every purchase means a lot to these families and business who strive for sustainable and fair trade. Every purchase is guaranteed to support my little family and to pursue my dream to do something I love and hopefully do it full-time in the future.

PRICE CHANGES
Kindred Play has the full right to increase or decrease prices without notice. This is either due to but not limited to supplier changes, increase in overhead costs, clearing stocks, samples and seconds items or manufacturing issues.

BACK ORDERS /  PRE ORDERS
Kindred Play will occasionally put up items for pre-orders. This means that you will have to pay for the product to secure your items. We will always notify you when the items arrive and will be dispatch 3-4 business days as per usual.
There are items that are available for back orders as we handle few items that are handmade. However, we reserve the right to close back orders without notice.

Please be reminded that back orders will take 2-3 weeks before it gets to us and will be shipped along with "in stock" items. If you would like a separate order, please do so for back orders and pre-orders and chose KINDREDLOCAL and we will send you a final invoice with shipping once the items get to us.